Article 1 – Definitions

Cooling-off period: The 14-day period in which the consumer can cancel a purchase without providing a reason.
Consumer: A natural person not acting in a commercial or professional capacity.
Day: A calendar day.
Distance contract: A purchase agreement made remotely, such as via our website.
Durable medium: Any means that allows consumers to store and reproduce information (e.g., email, PDF).
Entrepreneur: The Toy Box, an online store offering children's toys and games.
Right of withdrawal: The right of the consumer to cancel their purchase within the cooling-off period.
Remote communication technique: Methods used to form contracts without physical presence (e.g., online checkout, email).

Article 2 – Applicability

These Terms & Conditions apply to all offers, sales, and agreements made via The Toy Box website. By completing a purchase, the consumer agrees to these terms.

A digital copy will be made available before finalizing the contract and can be saved by the consumer for reference.

In case of conflicting terms, the condition most favorable to the consumer will apply.

Article 3 – Company Information

Company Name: TIOSAN ORGANIZATION LLC
Registration Number: 98-1855222
Company Address: CHARILYN IGCAS PACO SOLE MBR
16192 COASTAL HWY
LEWES, DE 19958  
98-1855222

Article 4 – The Offer

All offers:

  • Clearly state prices, availability, and applicable terms.

  • Accurately describe the products. Images are illustrative.

  • Include total cost, taxes, shipping charges, and the right of withdrawal.

The Toy Box reserves the right to adjust or cancel offers at any time.

Article 5 – The Contract

A purchase contract is formed when the consumer completes payment after accepting the offer.

For online orders:

  • We confirm the order via email.

  • We ensure secure transactions and payment processing.

  • We reserve the right to reject or revise an order with valid reason (e.g., stock issues, suspicious activity).

Article 6 – Right of Cancellation

Consumers may cancel an order within 14 days of receiving the item.

Conditions:

  • Items must be unused and returned in original packaging.

  • Notice of cancellation must be sent in writing or via email.

  • Returns must be shipped within 14 days of notifying us.

Article 7 – Return Costs & Refunds

  • Return shipping is the consumer’s responsibility.

  • Refunds are processed within 14 days after we receive the returned item or proof of shipment.

  • Original shipping costs are refundable only if the entire order is returned.

Article 8 – Pricing

All prices are listed in [Insert Currency] and are valid during the stated period. Prices exclude obvious errors (e.g., typos).

For international orders:

  • Buyers are responsible for any customs duties or import taxes.

Article 9 – Product Conformity & Warranty

Products will:

  • Match the descriptions provided.

  • Meet reasonable expectations for quality and function.

Warranty excludes:

  • Damage from misuse, unauthorized repairs, modifications, or normal wear and tear.

  • Any issues must be reported within 14 days of delivery.

Article 10 – Delivery

Orders are delivered to the address provided during checkout.

  • Standard delivery time is within 30 days unless otherwise stated.

  • In case of delay, consumers will be informed and may cancel for a full refund if the order exceeds 30 days.

  • If a product is unavailable, a similar item may be suggested. Consumers may refuse the substitution.

Article 11 – Duration Agreements

This article applies to any recurring or subscription-based purchases.

  • Open-ended agreements can be canceled with 1 month’s notice.

  • Fixed-term agreements do not auto-renew unless specified.

  • Contracts longer than one year can be terminated after 12 months.

Article 12 – Payment

  • Payment must be made in full at checkout or as otherwise agreed.

  • Inaccuracies in payment details must be reported immediately.

Article 13 – Complaints

  • Complaints must be submitted within 7 days of discovering the issue.

  • We will respond within 14 days of receiving your complaint.

  • If the complaint is justified, we will repair, replace, or refund the product at no cost to the consumer.

Article 14 – Disputes

We aim to resolve disputes fairly and promptly.

If needed, disputes may be referred to a recognized dispute resolution body.

Article 15 – Force Majeure

The Toy Box is not liable for delays or failures due to unforeseen circumstances such as natural disasters, strikes, or technical disruptions.

Article 16 – Governing Law

All agreements and disputes are governed by the laws of the United States, unless mandatory consumer protection laws apply differently.

Article 17 – Updates to Terms

We may revise these Terms & Conditions at any time.